Open Access Surgeries
As from 4th July 2018 Our GP and Advanced Nurse Practitioner morning surgeries will be Open Access
Anyone who turns up between 8.00am and 10.00am will be seen: these surgeries are very popular and sometimes there can be a wait.
These are not pre-bookable appointments; however it does mean that you can get to see a GP or ANP at short notice and on the day of your choice.
Afternoon and evening surgeries and all other clinics are available by appointment only
We hope that the open access clinic alleviates some of the pressure on our appointments system and telephone lines.
Appointments at the nurse Specialist Clinics ie Midwife, Hypertension, Diabetes, Asthma, COPD, Coronary Heart Disease and Anticoagulation are for 10 to 30 minutes.
Please arrive in good time for all your appointments and cancel if you are unable to attend. We will try to run to time but the nature of medicine is such that inevitably there will be unpredictable delays at times. We would ask for your patience and understanding when this happens and also would ask you to remember that next time it might be you or a loved one who needs extra time with the doctor or has an emergency.
Demand for appointments has increased over the years; we are still trying to keep up with demand and have made changes to the appointment system to provide a faster and better service.
We also offer early morning and late evening appointments which can be pre booked in the normal way.
The Nurses clinics are pre bookable usually 4 weeks in advance
Can I still see my own doctor?
Yes, if you wish to see your usual doctor you can attend open access surgery in the morning or pre book a routine appointment with the Dr of your choice in the afternoon surgery
Our Appointments System-Information
As you may be aware, we have made some major changes to our appointments system at Parsons Heath. The purpose of doing this is to improve the service we provide to our patients and help us to manage patient demand more effectively.
Appointment Text Reminder Service
We are offering a new Text Message Service, when an appointment is booked you will receive an immediate text message confirming the appointment and then you will receive a reminder text message 48hrs before your appointment. This is still a free service. We require you to complete the consent form for opting in or out of the Service. Please complete this form which can be posted to the Surgery or handed in at Reception.
On line services
The practice uses a secure system that interfaces directly with our clinical computer. Patients wishing to book appointments, view limited medical information or order prescriptions via the secure website will need to obtain a User ID and PIN from the Practice.
If you would like to sign up for this service please bring photographic proof of identification into the practice and speak to one of the reception team.